Frequently Asked Questions

We'll do our best to answer your questions. If there is anything else please let us know.

Product FAQs

Find Out More

How to order

Find Out More

Delivery & Returns

Find out More

Product questions

Yes. Kitcamp’s panels are made out of expanded polypropylene (EPP). It is a highly durable and weather resistant material. EPP can withstand extreme temperatures and is water proof. Perfect for outdoor play in all weathers.

Yes it can. Kitcamp’s modular versatility means it can be used for numerous activities in the classroom. We do not recommend climbing on Kitcamp indoors unless a suitable impact absorbing surface is available. This does not prevent the construction of all kinds of creations from underwater sea caves, to jungle canopies, and caves.

Our Toolkits provide inspirational ideas for using Kitcamp in topics and learning activities.

Kitcamp is compliant with BS EN71 European Toy Safety Standards. This means Kitcamp has been throughly safety tested for stability, flammability and toxicity.

Our safety and assembly guide provides all you need to know to play safely.

The lightweight panels make it really simple for children to manipulate and create their play spaces.

The construction methods do require a little thought but this is part of the learning through play.

Children of various ages bring in different aspects of play and interaction. Kitcamp’s versatility allows these various age groups to adapt and play in a way that suits their age and ability.

Toy standards stipulate that Kitcamp be used by children under 50kg. This is well within the structural capability of the Kitcamp panels. A constructed cube of Kitcamp panels can take a weight in excess of 230kg.

Kitcamp comes with a 5 year warranty against any defects with the product. Each kit comes with a complete assembly and safety manual, which should be kept for reference and must be adhered to protect your warranty.

How to order

Yes. Kitcamp is available to purchase online for both schools and home. Please visit our shop to find out more about what is included in the School and Mini kits.

You certainly can. Please email sales to place an order. We can also assist with any further queries you may have.

If you have received a voucher or discount code this should be entered in your shopping basket when proceeding to checkout.

For non-online orders email your code through to sales when placing an order and the discount will be reflected in your invoice.

For online orders we use Stripe payments to securely process your payment.

Non online orders placed through us can be paid securely via Stripe Payments or by Faster payments bank transfer. Details will be supplied on your invoice.

You can email our sales team, or use our chat, and someone will get back to you asap.

Delivery & Returns

The delivery times for schools are 3 to 4 weeks from when your order is placed. If however you have a need for a faster delivery then please contact support before placing your order and we will do all we can to assist you.

We can deliver within the UK and to the EU. Due to the size of the delivery, costs can vary for international orders. Please contact us if you are outside the EU.

As a personal customers purchasing a kit for your home you have the right, under the ‘distance selling regulations’, to cancel your order within 14 days of receiving your order.

You have another 14 days to return the goods once we have been informed of your decision. Returned goods must be in the condition in which they were received.

We will refund you, the customer, within 14 days of receiving the goods back. We will not refund goods that have been used or damaged by you, the customer.

Do you have any questions we didn't answer?